Refund Policy

When we refund

• You ask within 7 days of paying, and you have exported 5 clips or fewer on that plan.
• You were charged twice for the same plan, or charged without receiving the plan.
• A fault on our side stopped you from using the plan and we could not fix it within a reasonable time.

When we do not

• More than 7 days have passed since the payment.
• The plan has been used substantially (more than 5 exports).
• The account was suspended for breaking the Terms of Service.

How to ask

Write to ceo.quantabyte.org@gmail.com from the email address on your account. Include the payment reference shown on your Billing page. We reply within 3 working days.

How the refund is paid

Approved refunds go back through SafePay to the card or account you paid with, in the currency you paid in. Banks usually take 7 to 14 working days to show it. Exchange rate differences and bank charges are outside our control.

When a payment is refunded, the days it bought are removed from your plan, and the account is left without a plan if no paid days remain.